Frequently Asked Questions

How long does order processing take?

Orders are typically processed within 2–3 business days after payment is received. Weekends, holidays, peak periods, or additional order verification can take longer.

How long does delivery take?

After dispatch, estimated delivery is approximately 2–4 weeks for the United States, Canada, Australia, New Zealand, the United Kingdom, and European destinations. Other supported destinations are generally estimated at 2–5 weeks. These estimates can be affected by customs, local carriers, weather, holidays, and remote locations.

How can I track my order?

We email available tracking information after dispatch. Carrier records may take several business days to update.

Can I return an item?

You may submit an eligible return request within 30 days after delivery. For change-of-mind returns, the customer is responsible for return shipping. If we confirm that an item is damaged, defective, incorrect, or missing, we provide an appropriate remedy and cover reasonable return shipping where a return is required. Contact support@kuukk.com before sending anything back so we can confirm eligibility and provide the correct return instructions.

What if an item arrives damaged, defective, missing, or incorrect?

Contact us promptly with your order number, a description of the issue, and clear photos or video where reasonably available. We will review the request and provide an appropriate replacement or refund in line with our policy and applicable law.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellation cannot be guaranteed after processing has begun. If the order has shipped, the standard return process applies.

Where should I send a return?

Do not send a return to the registered business address unless customer care specifically instructs you to do so. Approved return instructions and the applicable return address are provided after authorization.

How do I contact Kuukk?

Email support@kuukk.com. We normally respond within one business day, Monday through Friday.