Shipping policy
Shipping & Delivery Policy
Effective and last updated: September 29, 2026
This policy applies to purchases made from Kuukk, operated by Guangzhou Huaming E-commerce Technology Co., Ltd. (Unified Social Credit Code: 91440115MA9YBE1M9M).
Order processing
Orders are generally prepared for shipment within 2–3 business days after payment is received, excluding weekends and public holidays. Address verification, item availability, and high-volume periods may require additional processing time. We will contact you using the order details if more information is needed.
Destinations and estimated transit
- United States, Canada, Australia, New Zealand, United Kingdom, and supported European destinations: generally 2–4 weeks after dispatch.
- Other supported destinations: generally 2–5 weeks after dispatch.
Delivery estimates are not guarantees. Customs review, carrier disruption, severe weather, public holidays, and remote destinations can cause delays.
Shipping methods and charges
The shipping methods and charges available for your address are displayed before you submit the order. We do not promise insurance or priority handling unless the exact service, price, and terms are shown at checkout. Import duties, taxes, and carrier charges are the customer’s responsibility unless checkout states otherwise.
Tracking and split shipments
When tracking is available, it is sent to the email address used for the order. Tracking can take several business days to update after dispatch. Items from one order may arrive in separate parcels; a split shipment does not add another product charge.
Address changes and delivery issues
Review the delivery address before placing an order. Contact support@kuukk.com immediately if a correction is needed. We can change an address only before fulfillment begins. Customers are responsible for costs caused by an incorrect or incomplete address unless the error was ours.
For a package that appears lost, damaged, or delivered incorrectly, contact us with the order number and available evidence. We will review the carrier information and provide an appropriate replacement, refund, or other remedy where applicable.
Contact
Guangzhou Huaming E-commerce Technology Co., Ltd.
Unified Social Credit Code: 91440115MA9YBE1M9M
Registered address: Room 201, 2nd Floor, No. 2 Shuixiang Fengqing Street, Dongchong Town, Nansha District, Guangzhou, Guangdong 511453, China
Email: support@kuukk.com
Phone: +86 183 1976 6595