Refund policy
Returns & Refunds Policy
Effective and last updated: September 29, 2026
This policy applies to purchases made from Kuukk, operated by Guangzhou Huaming E-commerce Technology Co., Ltd. (Unified Social Credit Code: 91440115MA9YBE1M9M).
Key terms at a glance
- Eligible return requests must be submitted within 30 days after delivery.
- Change-of-mind returns are not free: the customer is responsible for return shipping and should use a trackable service.
- When we confirm that an item is damaged, defective, incorrect, or missing, we provide an appropriate remedy and cover reasonable return shipping where a return is required.
- Customer support is available Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET, UTC−5/UTC−4). We normally respond within one business day.
Return request period
You may request an eligible return within 30 days after delivery. To begin, email support@kuukk.com with your order number, the reason for the request, and photographs or video where relevant. Do not send an item until we confirm eligibility and provide return instructions and the applicable return address. Unauthorized returns may not be accepted.
Eligibility and item condition
Returned items must be unused, unworn, unwashed, undamaged, and in the condition received, with original packaging, accessories, and proof of purchase. Opened or used hygiene-sensitive or food-contact items are generally not returnable unless they are defective, damaged, or incorrect.
Gift cards, personalized items, and items clearly marked final sale are not eligible except where required by law. Nothing in this policy limits mandatory consumer rights.
Damaged, defective, incorrect, or missing items
Contact us promptly after delivery and include your order number, a description of the issue, and clear photographs or video where reasonably available. Keep the item and packaging while we review the request. When we confirm that an item was damaged, defective, missing, or sent incorrectly, we will provide an appropriate replacement, refund, or other remedy and cover reasonable return shipping where a return is required.
Return shipping and original shipping charges
For change-of-mind returns, the customer is responsible for return shipping and should use a trackable service. Original outbound shipping charges are not refundable unless the item was damaged, defective, or incorrect, or applicable law requires otherwise. We do not charge a separate restocking fee.
Return destination
The registered business address shown on this website is not automatically the return address. Approved return instructions and the applicable return address are provided after authorization. Do not send a parcel to the registered address or any other location unless our support team expressly instructs you to do so.
Refund process
We inspect authorized returns after receipt and notify you of the decision. When approved, we submit the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds. We cannot issue a refund to a different payment method.
Cancellations and order changes
Contact us as soon as possible. We can only cancel or change an order before processing or fulfillment prevents the change. If the order has already shipped, the return rules above apply.
Contact
Guangzhou Huaming E-commerce Technology Co., Ltd.
Unified Social Credit Code: 91440115MA9YBE1M9M
Registered address: Room 201, 2nd Floor, No. 2 Shuixiang Fengqing Street, Dongchong Town, Nansha District, Guangzhou, Guangdong 511453, China
Email: support@kuukk.com
Phone: +86 183 1976 6595